Some crucial steps you will learn that you should never forget
safety comes first - physical, mental and emotional
There are a number of steps you need to take to contain and defuse a situation in the training room or in the workplace between staff and/or customers.
To obtain a FREE copy of the 12 most powerful steps to resolving conflict click below.
We Solve Real Problems
Outcomes you can expect from our advanced conflict resolution conflict training
Learning about different emotional states
Learn how to determine the emotional state of a person and about creating a safe space for them to deal with the situation. This learning covers a variety of risk factors associated with conflict from minor to more severe states such as mental illnesses, drugs and alcohol.
Finding out their perception on the situation
Learning how to ask questions in a logical sequence to allow all parties involved to be heard and to have a clear voice. When logic is not an option, logic still must prevail with a different solution.
Learning how to have empathy with the parties involved
You will learn how to be more proactively empathetic with the persons involved. Listening , showing signs of understanding and being empathetic are all stages of conflict resolution.
Overview: Winning option scenarios
Learn how to assist the process in helping them to determine win win option scenarios.
The agreement
Learn how to develop and sign off on an agreement that works for all parties. learn how to put this int written format that is clear and concise.
Follow up strategies
Learn how to follow up with all parties to ensure the situation has been resolved and all parties are moving forward in a positive frame of mind. Learn what to do when people simply won't agree!
There are a number of steps you need to take to contain and defuse a situation in the training room or in the workplace between staff and/or customers.